Shipping Policy
Last Updated: August 2026
At Urbanizit, we want your order to reach you as quickly and safely as possible. Please read our Shipping Policy carefully to understand how we process and deliver your orders across Pakistan.
1. Order Processing
All orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day. You will receive an order confirmation email once your order has been placed, and a dispatch notification with tracking information once your order has been shipped.
2. Shipping Destinations
We currently ship to all cities and towns across Pakistan, including but not limited to:
- Karachi
- Lahore
- Islamabad
- Rawalpindi
- Faisalabad
- Multan
- Peshawar
- Quetta
- Sialkot
- Gujranwala
We do not currently offer international shipping. If you are located outside Pakistan and wish to place an order, please contact us at support@urbanizit.com to discuss options.
3. Shipping Timeframes
Estimated delivery times are as follows:
- Major cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad): 2–4 business days
- Other cities and towns: 3–6 business days
- Remote areas: 5–8 business days
These are estimated timeframes only. Actual delivery times may vary due to courier delays, weather conditions, public holidays, or other factors outside of our control. Urbanizit is not responsible for delays caused by third-party courier services.
4. Shipping Charges
Shipping charges are calculated at checkout based on your delivery location. The applicable shipping fee will be displayed before you confirm your order. Urbanizit may offer free shipping promotions from time to time — any such promotions will be displayed on the website and at checkout.
5. Order Tracking
Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this tracking number on the courier’s website to monitor the status of your delivery. If you have not received a tracking notification within 3 business days of placing your order, please contact us at support@urbanizit.com.
6. Failed Deliveries
If a delivery attempt is unsuccessful because you were unavailable or the address provided was incorrect, the courier may attempt redelivery or hold the package at a local facility. Please ensure your delivery address and contact number are accurate at the time of checkout.
If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping charges may apply for re-delivery.
7. Damaged or Lost Parcels
If your parcel arrives visibly damaged, please take photos before opening the package and contact us at support@urbanizit.com within 48 hours of delivery. For parcels that appear to be lost in transit (no movement on tracking for more than 7 business days), please contact us and we will initiate an investigation with the courier on your behalf.
8. Packaging
All Urbanizit orders are carefully packed to ensure your jewellery arrives in perfect condition. Products are secured in protective packaging designed to prevent damage during transit. Gift-ready packaging is included with all orders.
9. Contact Us
For any shipping-related queries, please reach out to us:
- Email: support@urbanizit.com
- Response time: Within 24 hours on business days
- Website: urbanizit.com